The middle of the week went by in a flash. I thought of concocting blogs for each day that has passed but decided against it. Instead, I believe I needed a mental vacation from the RNC, the All-Star game, the weather, and the day-to-day glitches that have followed me since Monday.
That said, I’m not really writing about any of that. Instead, through a personal experience during these past few days, I’m writing about the real truth (as opposed to the fake truth of political parties I know) of telephone answering messages.
You’ve all heard this one: “Your call is important to us and will be answered in the order it was received.” And this one: “For faster service, visit us online at XXXXXX.com.
I’d like to revise these messages into what I interpret is their unspoken meaning.
First: “Your call isn’t really important to us. In fact, it’s an annoyance; and we’ll keep you waiting as long as possible in the hope you’ll hang up. Failing that, someone will eventually get around to you.”
Then: “For faster service, we don’t recommend our online website, because you have to be extremely computer literate to use it. Additionally, it provides only basic information with nothing for specific questions beyond your amount due, the date it’s due, and a commercial for our car loans.”
If you’ve experienced these annoying situations, raise your hand. And if you had a frustrating week, like I did, then raise both hands.
I’ve got your back.
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