AT&T and I will never be best friends. In fact, we will never be friends at all. I don’t congregate with stupid people, and I congregate as little as necessary with stupid corporations.
Tell me if I’m wrong. We have two telephone lines in our home, land lines as opposed to cell phones. We use one to talk on and the other for faxes. Faxes are still important in our life, since my husband is a Realtor® and receives legal documents regularly.
For some reason, AT&T sent us two paper bills, one for each line. This seemed an extravagance to me, since the two lines could be combined in one bill and sent to the same address. Wouldn’t this save AT&T at least one stamp each month? So I called the behemoth and suggested it put the two lines on one bill, thus saving the corporation money. That was my only intent: to consolidate the paperwork.
The following month I did receive one bill, BUT on it was a $13 fee for making a change in our AT&T plan. Excuse me? I was being charged $13 for calling AT&T’s attention to the fact that it could save postage and paper by sending one bill instead of two. Of course, I called and whined; and the customer representative acknowledged that I should not have been charged. She granted me a credit. I thank her copiously, but said I had already paid the bill and would expect a credit on my next one. She agreed and we parted amicably. Not friends, mind you; I won’t accept AT&T people as friends.
Then yesterday, I received a non-payment notice. Another excuse me? Cutting to the chase, it turns out that the check I sent for the most recent bill was credited to another account. It wasn’t my fault at all; yet, the customer service representative said that I had to prove it. I declined. Instead, I said I needed to talk to a supervisor and that I wouldn’t hang up until this was resolved.
Fade to “On Hold.” I waited for several minutes while Sharon Mack, the person with whom I dealt, came and went on the line. At last, she agreed that the money I’d sent was indeed deposited in the wrong account and that it would be corrected. I appreciated her efforts, but believe me I shall double check in a day or two to make sure the transaction was made.
Why, O Why, did we dismantle Ma Bell?
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