Verizon and I are still battling about our account, the quality of the phones involved, the costs, and the lack of customer service. In all instances, I am losing. About the only resource I have left is to complain publicly in the hope that others will not take time to switch from their current phone companies, regardless of how unhappy they are.
I assure you Verizon is not the answer. I won’t detail the issues here again. I originally wrote about them on October 11 (Feel free to review that blog.) and it’s simply been more of the same since then.
There was one bright spot, however. When I visited the local Verizon store yesterday to pay my current bill, the receipt I was given had a website on it where you could rate your experience. Why not, I thought. Sure enough, I was asked to grade the current trip to the store on a scale of one to ten and then write why I chose that particular rating.
I was polite but honest, critical, and thorough. The site said someone would call me if I had problems, but I doubt someone will. I’ll just be written off as a whining customer. And that’s what I’ll be until September 2, 2013 when my current contract is up.
Leave a Reply