We are Costco members who have the top tier credit card. It’s a Visa that is honored at other establishments besides Costco. And every time we use it – which is often – we get a rebate that accumulates over the year and returns to us in the form of a check to use at Costco. For 2023, the amount was hundreds of dollars.
Earl and I planned to visit Costco as soon as our check arrived with our February credit card statement. We look forward to what is basically a “free” shopping spree, and we already had our lengthy grocery list started.
But a derailment happened. The mailman delivered our February statement a couple days ago, while I had already printed it off the internet. So I didn’t think twice about shredding the one that came in the mail. That is, until I realized I’d shredded our rebate certificate as well. (A photocopy not acceptable.)
Grrrrr!
I called the number on the back of my credit card, hoping to talk with a customer representative, and had visions of spending a ton of time getting to a human to request a replacement. How surprised I was that one of the menu options for the automated attendant was “Issues with your rebate certificate.” In just a few minutes, I was issued a replacement. No fuss, no muss.
It occurs to me that I must not be the only Visa member who’s lost, misplaced, or shredded the precious rebate. In fact, it must happen enough that I don’t even have to speak with a human to replace it. I give Costco Citibank Visa kudos for making the replacement process smooth. Even if it is automated.
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