I’m still disputing an airline charge with Delta Airlines. On June 7, this will have taken a month; and we’re probably nowhere near a resolution any more than we were at the beginning of May.
One thing is for certain, however. Delta Airlines has succumbed to the prevailing attitude that saying “Sorry” excuses the offender from any effort to really resolve the problem. It’s becoming endemic in our society.
Remember Arnold Schwarzeneger, who committed adultery with his family maid, bore a child, and kept it a secret for over a decade. When he was found out, he made the perfunctory apology and then wrote a book about it. And what about the current candidate for mayor of New York City? For days, Anthony Weiner denied he’d done anything wrong, but ultimately acknowledged he’d sent sexually explicit messages and photos to various women while at the same time marrying Huma Abedin. Eventually Weiner vetted himself by issuing appologies and resigning from Congress in 2011. Now, two years later he wants to run the Big Apple.
It may be a stretch but I lump Delta with these transgressors; it has repeatedly apologized to me but done nothing to restore my confidence. In fact, the last in a long line of email correspondence has Delta’s Coordinator of Corporate Customer Care (actual name withheld) whining that “your disappointment with our service has been met with significant gestures of apology.”
Yes, that’s true. But, just as I wouldn’t vote for Arnold or Anthony, I won’t support Delta because I don’t see any change in unacceptable behavior.
At the risk of whining myself, apologies do not equal solutions.
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