No, I’m not quitting my blog; but I am quitting writing about Delta after today’s blog.
Yesterday I snail mailed Mr. Edward Bastian, president of Delta, giving him a brief synopsis of my issues with his company. I’m sure he’s busy, so my letter was a modest six paragraphs on one page. It condensed two months’ worth of communications. If you’ve read my blogs, you know the story. If you haven’t then, you can catch up by going to the the search field on the left side of my website. Type in “Delta Airlines” and the various blogs should come up.
The bottom line is that Delta refuses to refund half of a ticket that was purchased in May. For a variety of reasons, I disputed the charge with my credit card company, which happens to be Chase. Long story short, Chase is giving me a $200 credit because Delta won’t.
I wanted Mr. Bastian to know that another giant in another industry paid what I believe his company should have paid. Chase seems to value me as a long term customer, while Delta does not. For the record, I’ve had a Chase credit card for the same number of years that I’ve been a Delta Skymiles member.
So, who would you rather deal with?
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