Archives in Category: Technology

Ten minutes to write. Less time to read.

Quality and Training Purposes

Posted on November 14, 2010

It’s that time of year when I order many Christmas gifts from catalogs, and I’m always torn between doing it via the Internet or via the phone.

The Internet provides an opportunity to order items without interacting with another human.

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ConEd

Posted on July 22, 2010

This is the third day I’ve tried to contact a human being at the electric company. Maybe there are no human beings at the electric company anymore. All I get is one of those annoying automated messages telling me the

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New Computer

Posted on June 17, 2009

I am the owner of a new computer, which means I’m frustrated. The new computer has a lot going for it; namely, it’s fast, sleek, and light. At the same time, it has a mind of its own and thinks

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Unplugged

Posted on February 18, 2009

Today I returned home to St. Joseph, Michigan, after spending three days in New York City on business. Usually I take my computer along and work in the evening in my hotel room after a busy day at the company

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Voicemail vs. Email

Posted on July 10, 2008

Voicemail and email offer two different ways of communicating, and I use each for different reasons.

Email is great when I don’t need the answer right away, but voicemail is better — in my opinion — for stressing the urgency

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Update on www.gethuman.com

Posted on April 27, 2008

Last August I wrote a blog about a website that is filled with useful information for those situations where you need to contact a company by telephone and you wish to speak with a real, live customer service representative about

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Blogging to Resume Soon

Posted on March 26, 2008

Almost ten days ago, the server that hosts my web site went down . . . again! This is the second time in recent memory; hopefully, it will be the last. I have switched servers and am assured that the

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Trends in Spam

Posted on March 7, 2008

I usually empty my Spam filter a couple times a day because I don’t like the idea of unsolicited messages lurking in my in-box. But yesterday I decided not to delete the spam just to see what would happen.

What

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Gremlins

Posted on January 30, 2008

This has been a challenging couple weeks in terms of my web site, our home’s security system, our sump pumps, and snow. The old adage about when it rains it pours can be more succinctly put as: “When one thing

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Seriously Sirius

Posted on November 1, 2007

Had you asked me a year ago if I would be willing to pay about twelve dollars a month to listen to my car radio without commercial interruptions, I probably would have said no. It’s not that I like commercials,

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