It may seem that my assessment of our local cable company is harsh, but I don’t think so. I’ve heard others echo the same sentiment, usually followed by a verbal “But what are you gonna do?” and a resigned shrug. Acceptance of the situation seems endemic.
So I’m resorting to the only way I know of making others aware of what they might expect if Comcast is their cable and Internet service provider.
Expect spotty service. And when you call for an appointment, expect to wait about five days for someone to show up. Then expect them not to be on time. Expect your anxious telephone calls, once you wend your way through the automated menu maze, to be answered by courteous customer reps (I’ll grant that.) who repeat what you already know. In other words, expect an exercise in frustration.
Just as you’re about to give up hope, the white truck pulls in front of your house. Relief is the overriding feeling, and it’s intense enough to forgive the company for its lack of communication skill and scheduling prowess. The thing is this is a vote for mediocrity as the standard of performance. I’m not sure I want to accept that. Especially when the company I work for prides itself on solving any customer service complaint in the first telephone call.
Sure, you might say, a smaller company can do that. Or you might point out Comcast isn’t the only culprit. I agree, but it’s the one I’m taking on. I want to know why it takes five days for a service call. Is every technician setting up new service instead of fixing current customers’ issues? Is there only one technician in southwestern Michigan? Are the company’s lines overloaded? I have no answers, but would look forward to hearing from someone who does.
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