You’ve all had experiences when you called a major company and gotten into the automated queue where Robot Voice first suggests we go online to resolve our issue. Believe me, if I thought my question was that easy to solve, I would go online. But usually it’s not. You’ve also had the experience where Robot Voice wants verification “to get you to the right agent.”
This is the point where I take affirmative action. Usually it consists of hitting “0” umpteen times in a row, which confuses Robot Voice and often puts me at the front of the line to speak with a human. Hitting the pound sign can also do the same thing.
Today this didn’t work with Xfinity (aka Comcast). When I hit “0” several times in a row, Robot Voice politely said “Goodbye.” I was not deterred. Dialed the 800 number again; listened to the same yak-yak, asked for an agent. Robot Voice asked if I wanted to resolve this issue online. “Please answer ‘Yes’ or ‘No.’”
Now normally I approach these glitches with calm resolve, because I believe you get further by being pleasant, even if it’s to a robot. But after an hour on this project I’d had it and yelled, “No, no, no, no, no” as loud as I could. Guess what? I moved to the front of the line and spoke with Human Agent Daisy who solved my problem in an instant.
It really doesn’t matter what the problem was; this blog isn’t about that. It’s about how you get a human. Just add yelling “No” more than once to your list, especially when you need to communicate with Xfinity.
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