Yesterday I had a colonoscopy. For the uninformed, it’s a medical procedure that requires the patient not eat anything for twenty-four hours. It also requires other preparation that I’ll not detail here. The procedure itself takes about thirty-five minutes and is painless.
Today, I did battle (and I use the term correctly) with both Verizon and AT&T. Nobody can be uninformed about those two communication behemoths. I spent an hour and a half on the phone to move a phone line from one company to the other. It wasn’t lost on me that this took longer – and is still not resolved – than my colonoscopy.
Want to guess which was the more pleasant experience?
For the colonoscopy I interacted face-to-face with the nurse and the doctor. They attempted to put me at ease and seemed to know what they were doing. They were professional and to the point. For the phone problem, I interacted with Tatiana, Tamasha, Larry, Christie, Val, and Greg who disconnected me. Every one of them was pleasant to a fault, but ineffective to an equal fault.
In the grand scheme of things, you would think a phone problem would be chump change compared to a medical issue. But not so. In fact, as much as I dislike colonoscopies (This was my fifth.), I’d rather go hungry for twenty four hours than deal with the likes of Verizon and AT&T again.
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